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WILLOWSW CUSTOMER CARE
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We're Here to Help
At Willowsw, we want every aspect of your experience to be thoughtfully considered—from finding the perfect accessory to complete your look, to receiving and enjoying your order at home.
Whether you have questions about our jewelry—such as bracelets, earrings, or necklaces—or need assistance with an existing order, shipping, tracking, returns, or refunds, our customer support team is here to help.
Contact Willowsw
Email
Phone
Support Hours
9:00 AM–6:00 PM Pacific Time
Website
Operated by
Zhongshan Shangwei Network Technology Co., Ltd.
Business Address
Room 911, No. 5 Xingzhong Road, Shiqi Subdistrict, Zhongshan City, Guangdong, China
Brand Representative
Chen Weijian
Order Support
If you're contacting us about an existing Willowsw order, including the relevant order details in your message will help our team review your request more efficiently.
Please include, whenever available:
- Your Willowsw order number
- The email address used when the order was placed
- A short explanation of your question or issue
- Clear photographs or other relevant information if an item arrived damaged, defective, incorrect, incomplete, or materially different from its product description